01
Order Processing
Orders are normally processed and dispatched within 1 working day wherever possible.
Orders placed on weekends or bank holidays are processed on the next working day.
Good to know
Delivery & Returns
Maria Z Professional provides UK delivery for professional nail products, including builder gels, gel polish, bases, top coats and salon essentials.
Find information about order processing, estimated delivery times and returns below.
Shipping information
Delivery
We aim to process and dispatch every order carefully and as quickly as possible. Delivery times may vary depending on the courier service selected, your location and seasonal demand.
02
UK Delivery
We deliver to addresses throughout the United Kingdom.
Delivery times may vary depending on the courier service selected at checkout and your delivery location.
Delivery options
UK delivery rates
| Service | Estimated time | Price |
|---|---|---|
| Standard Delivery | 2–3 working days | £3.95 |
| Express Royal Mail Tracked 24 | 1–2 working days | £5.95 |
| Free UK Delivery | Standard delivery | Orders over £60 |
Available delivery options and exact charges are shown at checkout.
03
International Delivery
At the moment, international delivery may be limited to selected locations.
Any available international delivery options, costs and estimated timeframes will be shown at checkout.
04
Delivery Address
Please ensure your delivery address is correct before placing your order.
We cannot be held responsible for delays or lost parcels caused by incorrect or incomplete address details.
Important Note
Delivery times begin once your order has been dispatched, not when the order is placed.
Delivery times are estimates and may be affected by courier delays, weather conditions, public holidays or circumstances outside our control.
Returns and refunds
Returns Policy
We want every order to arrive in perfect condition.
Due to the professional and hygiene-sensitive nature of nail and beauty products, returns can only be accepted in specific circumstances.
Eligible Returns
A return may be accepted where:
- The product is unused, unopened and in its original condition
- Any seal, protective wrap or tamper-evident packaging remains fully intact
- The return request is made within 14 days of delivery
- The return has been approved by our customer care team before being sent back
How to Request a Return
Before returning an item, please contact our customer care team with:
- Your order number
- The name of the product
- The reason for the return
- Clear photographs of the product and packaging where relevant
Our team will review your request and provide return instructions where the item is eligible.
Please do not send any item back without prior approval.
Return Address
We will provide a returns address and reference number once your return has been approved.
Please do not send returns to any address shown on your original parcel unless instructed to do so.
Non-Returnable Items
For hygiene, safety and quality-control reasons, we are unable to accept returns for:
- Products that have been opened, used, swatched, tested or handled beyond inspection
- Items where the original seal, packaging or protective wrap has been removed or damaged
- Gel polishes, builder gels, base coats, top coats, creams and other cosmetic products once opened
- Limited-edition items
- Clearance products
- Promotional stock
- Time-sensitive products
- Electrical items or devices showing any signs of use, wear or handling
We are also unable to accept returns due to colour preference, shade expectation or change of mind once a product has been opened, unsealed or used.
Refund Processing
Once an approved return has been received and inspected, we will notify you of the outcome.
Eligible refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Return Postage
Customers are responsible for the cost of return postage unless the item is confirmed to be faulty, damaged or incorrectly supplied.
We strongly recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.
Customer support
Need help with delivery or a return?
Contact our customer care team for assistance with an order, delivery, damaged parcel or return request.