Refund policy

MARIA Z PROFESSIONAL

Refund Policy

Last updated: Monday, 13 July 2026

This policy explains how returns and refunds work for professional nail products bought from Maria Z Professional. This policy is in addition to your statutory rights under UK consumer law and does not affect them.

Returns window

You may request a return within 14 days of delivery.

Eligibility

A return may be accepted where:

• The product is unused, unopened, and in its original condition

• Any seal, protective wrap, or tamper-evident packaging remains fully intact

• The return request is made within 14 days of delivery

• The return has been approved by our customer care team before being sent back

Non-returnable items

For hygiene, safety, and quality-control reasons, the following are excluded from return wherever the law allows it:

• Products that have been opened, used, swatched, tested, or handled beyond inspection

• Items where the original seal, packaging, or protective wrap has been removed or damaged

• Gel polishes, builder gels, base coats, top coats, creams, and other cosmetic products once opened

• Limited-edition items, clearance products, and promotional stock

• Electrical items or devices showing signs of use, wear, or handling

We're also unable to accept returns due to colour preference or change of mind once a product has been opened, unsealed, or used, except where you're entitled to do so under your statutory rights.

Faulty or damaged items

If your order arrives faulty, damaged, or incorrect, contact support@mariazprofessional.com with your order number, clear photographs of the outer packaging and the damaged item, and a brief description of the issue. We'll investigate and arrange a replacement or refund at no cost to you.

How to request a return

Contact support@mariazprofessional.com before sending anything back, with your order number, the product name, and the reason for return. We'll confirm eligibility and provide return instructions and a returns address. Please don't return items without prior approval, or to the address on your original parcel.

Inspection period

Returned products may be inspected before any refund or replacement is approved.

Refunds

Once we receive and inspect an approved return, we'll notify you of the outcome. Eligible refunds are issued to your original payment method — please allow additional time for your bank or payment provider to process it.

Return shipping costs

Customers are responsible for return postage costs unless the item is confirmed faulty, damaged, or incorrectly supplied. We recommend using a tracked delivery service, as we can't be responsible for items lost in transit.